Shipping policy

Thank you for shopping with **Brickel** at **https://brickel.shop**. We are committed to delivering your orders promptly and reliably to the destinations we serve.

## Shipping Destinations

Available destinations are displayed at checkout. Please ensure that your delivery address is accurate and complete before placing an order. If your address is not available at checkout, contact **support@brickel.com** before ordering.

## Shipping Costs

Our shipping rates are calculated using the order's merchandise subtotal after discounts, excluding taxes and shipping charges:

| Order subtotal (USD) | Shipping charge (USD) |
| --- | --- |
| Less than $40.00 | $2.99 |
| $40.00 or more | Free shipping |

An order subtotal of exactly **$40.00 qualifies for free shipping**. These rates apply to the destinations we serve.

Applicable taxes and fees collected by us will be calculated and displayed at checkout and are payable by the customer. Any applicable customs or import charges not collected at checkout will be disclosed for the order and may be payable to the relevant authority or carrier.

## Order Processing Time (Handling Time)

**Handling Time:** **1–3 business days**, Monday through Friday, after payment confirmation.

Orders are processed excluding weekends and applicable public holidays. Orders received after the daily cut-off time will begin processing on the next business day. You will receive a shipping confirmation email once your order has been dispatched.

## Estimated Delivery Time (Transit Time)

**Transit Time:** **10–21 business days**, Monday through Friday, after dispatch.

Transit time begins after order processing. Including handling time, total delivery time is typically **11–24 business days** after payment confirmation. Weekends and applicable public holidays are excluded.

Orders are shipped through our fulfillment partners using trackable delivery services. The shipping carrier and any local delivery partner may vary by destination and shipment. The tracking information for your order will identify the applicable carrier where available.

Delivery times are estimates and may be affected by customs clearance, seasonal demand, severe weather, or carrier disruptions. Any delivery deadline agreed for a particular order and your mandatory consumer rights continue to apply.

## Tracking Your Order

Once your order ships, you will receive a tracking number or tracking link by email so you can check shipment updates. Tracking information may take time to appear after the carrier receives the parcel.

If you cannot find your shipping confirmation or need help tracking your order, email **support@brickel.com** with your order number.

## Shipping Address Accuracy

Please ensure that your name, street address, apartment or unit number, postal code, and other required delivery details are accurate and complete.

Incorrect or incomplete customer-supplied information may cause delays, misdelivery, or a returned parcel. If you notice an error, contact **support@brickel.com** immediately. Address changes may not be possible after dispatch.

If an address error requires redelivery, we will explain any proposed additional charge before arranging another shipment, subject to applicable law. This does not remove our responsibilities for delivery issues caused by us or any rights that cannot lawfully be excluded.

## Customer Support

If you have questions about shipping, delivery, or tracking, contact **support@brickel.com**. We will assist you with your inquiry and investigate with the fulfillment partner or carrier where needed.

If your order has not arrived within the estimated delivery window, appears lost, or arrives damaged, please contact us with your order number and relevant details. We will investigate and arrange an appropriate remedy, such as replacement or refund, in accordance with the circumstances and applicable law.

## Contact Information

**Store name:** Brickel  
**Website:** https://brickel.shop  
**Email:** support@brickel.com