Refund policy

Last updated: October 11, 2026

At **Brickel**, your satisfaction is our priority. We offer a **30-day return and exchange policy** from the date you receive your order.

## Return Eligibility

For returns or exchanges due to customer preference, items must be in new, unused condition, with all original packaging, labels, and accessories intact. A valid receipt or proof of purchase is required.

For returns unrelated to product quality, any original shipping charge paid is non-refundable, except where applicable law requires otherwise. If your order qualified for free shipping, no original outbound shipping fee will be deducted from your refund.

These condition requirements do not prevent claims concerning damaged, defective, or incorrect items.

## How to Initiate a Return or Exchange

Contact us within **30 calendar days of delivery** at **support@brickel.com** with your order number, the item concerned, and the reason for your request. For exchanges, please specify the replacement item or variant you would like.

Once your request is approved, we will provide return instructions, the correct return address, and a prepaid shipping label. Please obtain approval before returning an item and follow the instructions provided so your return can be identified and processed. Do not send items to the parcel-origin address unless instructed to do so.

## Return Shipping Costs

For returns due to product quality issues, including damaged, defective, or incorrect items, **Brickel** will cover the necessary return shipping costs and provide a prepaid return label at no cost to you. We will also cover necessary replacement shipping where appropriate.

For returns due to customer preference or other personal reasons, we will provide a prepaid return label and disclose its cost before you use it. The return shipping cost will be deducted from your refund. For a change-of-mind exchange, you are responsible for return shipping, and any replacement shipping charge will be explained before you proceed.

**No restocking fee is charged.**

## Damages and Issues

Please inspect your order upon receipt. If an item is damaged, defective, or incorrect, contact **support@brickel.com** promptly so we can help resolve the issue.

For damaged items, please provide photographic or video evidence within **3 calendar days of delivery**, where possible. This helps us investigate delivery damage; it does not automatically invalidate a later claim or limit your statutory rights.

## Exceptions / Non-Returnable Items

Where permitted by law and clearly disclosed before purchase, the following are not eligible for change-of-mind returns or exchanges:

- Customized or personalized products.
- Clearance or sale items expressly marked as final sale or non-returnable.
- Gift cards.

Return and exchange requests are subject to verification against this policy. These exceptions do not affect mandatory rights concerning damaged, defective, or misdescribed goods.

## Exchanges

We accept eligible exchange requests within **30 calendar days of delivery**, subject to replacement stock availability.

After receiving and inspecting the returned item, we will arrange the approved replacement. Any price difference or applicable shipping charge will be explained before the exchange is processed. If the requested replacement is unavailable, you may choose an available alternative or request a refund for the eligible returned item.

Approved replacement orders are processed within **1–3 business days** after the return has been received and approved and any required payment has been completed. Estimated transit time after dispatch is **10–21 business days**. Business days exclude weekends and applicable public holidays.

## Refunds

After we receive and inspect your returned item, we will notify you of the refund status.

Approved refunds will be issued to your original payment method within **10 business days after approval**, less any previously disclosed return shipping cost and any non-refundable original shipping charge actually paid.

Your bank or payment provider may require additional processing time, potentially up to **15 business days after the refund is issued**, for the amount to appear in your account. If that period has passed, please contact **support@brickel.com** with your order number.

This policy does not limit consumer rights or mandatory cancellation periods under applicable law. Where a mandatory legal requirement conflicts with this policy, that requirement applies.

## Contact

**Brickel**  
Website: https://brickel.shop  
Email: support@brickel.com